FAQ
GENERAL
What is My Subscription Planet?
My Subscription Planet is a marketplace for subscription product services.
How does it work?
When you subscribe to any product, a box gets delivered right to your doorstep each month. You will be billed for this service monthly until you decide to cancel your subscription (which can be done ANYTIME and for ANY reason by simply contacting our customer support).
What is in the box?
Please read product description. Content may vary.
Will I receive different items each month?
Absolutely! Our vendors will prepare a different box content every month.
Can I customize my boxes?
Some vendors offer customization, please read the product description.
Can I skip a box?
Yes! Email our customer support at support@mysubscriptionplanet.com or call us toll-free: 1-888-557-6899. You can also do it by logging in to your customer portal and navigating to "My Subscriptions" tab.
Can I cancel my subscription? If so, how?
Yes, you can cancel your subscription anytime and for any reason. Simply email us at support@mysubscriptionplanet.com or call us toll-free: 1-888-557-6899. You can also do it by logging in to your customer portal and navigating to "My Subscriptions" tab.
An item in my box arrived damaged. What should I do?
We’ll be more than happy to replace it for you! Please email at support@mysubscriptionplanet.com. If possible, attach a couple of pictures of the damaged item as well.
Can I request a refund if I am not happy with my box?
Absolutely! Your 100% satisfaction means the world to us, and if you’re not happy with your box for whatever reason – please contact our customer support. You can email us at support@mysubscriptionplanet.com, or you can call us toll-free: 1-888-557-6899.
How can I contact your customer service?
You can reach us via email: support@mysubscriptionplanet.com. If you prefer calling us, our toll-free number is 1-888-557-6899.
SHIPPING
When will my box be shipped and how long will it take to arrive?
Your first box will be shipped immediately, and you’ll receive it within the next 2-6 days. All the following boxes will be sent on the 7th of each month.
How much does the shipping cost?
Different boxes has different shipping. Please read the product description.
How do I change my address?
You can email us at support@mysubscriptionplanet.comor you can call us toll-free: 1-888-557-6899. You can also do it by logging in to your customer portal and navigating to "My Subscription" tab.
PAYMENT & BILLING
What payment methods can I use?
We currently accept all major credit cards: Visa, MasterCard, Maestro. PayPal and SEPA payments are also accepted.
Is billing automatic, and when will the charge occur?
Yes. You will be charged immediately after your initial order. All future payments will occur on the 7th of every month.
Will the price of the future boxes change if I got it on sale?
No. The price that you paid for the first box will be fixed for the remainder of your subscription, and all of the future boxes will cost the same.
I signed up for the subscription at the end of the month. Why didn't I get charged for the second box the following month?
Since our charges normally occur on the 7th of each month, in such cases, to avoid charges that are too close together, your first box serves as the next month’s box. The next charge will occur on the 7th of the following month, and you will receive your second box 4-5 days after the charge.
How do I update my credit card information?
Please email us at support@mysubscriptionplanet.com or call us toll-free: 1-888-557-6899. You can also do it by logging in to your customer portal and navigating to "My Subscriptions" tab.
My credit card is being declined. What should I do?
If your card is being declined, your bank may need your personal authorization to allow a payment to go through. To authorize your payment - simply call your credit card provider.